Introduction
Good Game Sports, Inc. ("Good Game Sports," "we," "us," or "our") provides software and mobile applications that help pickleball facilities and players organize and manage tournaments, leagues, and social play (the "Services").
This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have about your personal information. By using our website, mobile applications, or related services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Account Information
When you create an account or use our Services, we may collect:
- •Email address
- •Username and profile information
- •Phone number
- •Location (city and state)
- •Birth date and gender
1.2 Tournament & League Information
When you register for tournaments or leagues, we collect information required to administer the event, such as:
- •Your name and basic contact details
- •Information used to determine division eligibility (for example, age or skill level)
- •Partner or team selections
- •Tournament selections, participation history, and other event-specific details
1.3 Payment Information
When you make a payment through our platform, we collect:
- •Billing information
- •Transaction amounts and history
Payments are processed by third-party payment processors such as Stripe. We do not store full credit or debit card numbers on our systems.
1.4 Technical & Usage Information
When you use the Services, we may automatically collect:
- •Device and browser information (for example, device type and operating system)
- •Log information (such as IP address, timestamps, and usage activity)
- •Device and usage data used for analytics and notifications
1.5 Information You Choose to Provide
You may choose to provide additional information, such as:
- •Profile preferences and settings
- •Tournament performance data
- •Other content you choose to share through the Services
2. How We Use Your Information
2.1 Provide and Operate the Services
We use your information to:
- •Create and manage your account
- •Register you for tournaments and leagues
- •Organize and manage events, including schedules, brackets, divisions, and check-ins
- •Facilitate partner or team assignments where applicable
2.2 Process Payments
We use your information to:
- •Process registration fees and other payments
- •Handle refunds in accordance with event policies
- •Maintain necessary accounting and financial records
2.3 Communicate with You
We use your information to communicate with you about the Services, including to:
- •Send registration confirmations
- •Provide event updates, schedules, and logistics
- •Deliver results and standings
- •Respond to your questions and support requests
2.4 Marketing & Notifications
With your consent where required, we may use your information to:
- •Send information about upcoming tournaments and events
- •Share news about new features, partnerships, or promotions
- •Deliver optional marketing notifications via email or in-app messages
You can opt out of marketing communications at any time by using the unsubscribe link in emails, adjusting notification settings in the app, or contacting us at info@ggsports.co.
2.5 Improve and Develop the Services
We use aggregated and de-identified information to:
- •Understand how users interact with the Services
- •Improve user experience and performance
- •Develop new features and offerings
- •Identify and address technical issues or security concerns
3. How We Share Your Information
We do not sell your personal information or share it for cross-context behavioral advertising. We share your information only in the following circumstances:
3.1 Service Providers
We work with trusted third-party service providers who help us operate and support the Services, such as:
- •Payment processors (for example, Stripe)
- •Authentication and hosting providers (for example, Firebase, Supabase)
- •Email and notification service providers
These providers process information on our behalf and are permitted to use your information only as necessary to provide services to us.
3.2 Integration Partners
We may share limited information with third-party integrations that support tournament operations, player verification, ratings, or related event services. We only share the minimum information necessary for these features to function.
3.3 Tournament Facilities and Organizers
When you register for an event, we share necessary information with the hosting facility or organizer, such as:
- •Participant lists
- •Relevant contact details
- •Event-related registration details
This allows them to manage logistics, communicate with players, and run the event.
3.4 Legal, Safety, and Compliance
We may disclose your information if we believe it is reasonably necessary to:
- •Comply with applicable laws, regulations, or legal processes
- •Respond to lawful requests from public or governmental authorities
- •Enforce our Terms of Service or other agreements
- •Protect the rights, property, or safety of Good Game Sports, our users, or others
- •Detect, prevent, or address fraud, security, or technical issues
3.5 Business Transfers
In connection with a merger, acquisition, financing, or sale of all or a portion of our business, your information may be transferred as part of that transaction. We will take reasonable steps to ensure that any recipient continues to handle your information in line with this Privacy Policy.
4. Data Security
We take the security of your personal information seriously and use industry-standard safeguards to protect it. These measures include:
- •Encryption of data in transit where appropriate
- •Access controls limiting who can access personal information
- •Use of reputable cloud and infrastructure providers with strong security practices
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Data Storage and Retention
We store your information on secure systems operated by us and our service providers. We retain personal information only as long as necessary to:
- •Provide and improve the Services
- •Comply with legal, tax, or accounting obligations
- •Resolve disputes and enforce our agreements
When personal information is no longer needed for these purposes, we will delete or anonymize it within a reasonable period.
6. Your Privacy Rights
6.1 Access, Correction, and Deletion
Depending on your location, you may have the right to:
- •Request access to the personal information we hold about you
- •Request correction of inaccurate or incomplete information
- •Request deletion of your personal information, subject to legal or contractual obligations
You can also update certain account information directly within the app.
6.2 Marketing Preferences
You can opt out of marketing emails by using the unsubscribe link in those emails or by contacting us at info@ggsports.co. You may also control certain notifications through your app or device settings.
6.3 How to Exercise Your Rights
To exercise your rights or submit a privacy-related request, contact us at info@ggsports.co. We may need to verify your identity before responding and will respond within the time period required by applicable law.
7. Children's Privacy
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other reasons. When we make changes:
- •We will update the "Last Updated" date at the top of this policy
- •If the changes are material, we will provide additional notice, such as by email or an in-app message
Your continued use of the Services after the effective date of any changes means you accept the updated Privacy Policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
10. State-Specific Privacy Rights
Certain U.S. state laws (including those in California, Colorado, Connecticut, Utah, and Virginia) may provide residents with additional rights regarding their personal information. These rights may include the right to:
- •Request access to personal information we hold about you
- •Request correction of inaccurate personal information
- •Request deletion of personal information, subject to certain exceptions
- •Obtain a copy of certain personal information in a portable format
Residents of these states may also have the right to opt out of the sale or sharing of personal information for targeted or cross-context behavioral advertising. Good Game Sports does not sell personal information and does not share personal information for cross-context behavioral advertising.
We also do not use personal information to make automated decisions that have legal or similarly significant effects on individuals.
To exercise any state-specific privacy rights, you can contact us at info@ggsports.co. We may need to verify your identity before processing your request, and we will respond within the time period required by applicable law.
By using Good Game Sports, you acknowledge that you have read and understood this Privacy Policy.